Terms and Conditions - Surfside Backpackers

Surfside Bondi Beach & Surfside Coogee Beach Terms & Conditions

Cancellation Policy

All bookings will be confirmed via email. This email will explain the exact cancellation policy. Good communication of your wishes to us in a timely manner will avoid most dissapointments.

If you book through this website and choose not to select to "pay first night", "pay 50% now 50% 30 days before arrival "or "pay in full" and you cancel within 48 hours of arrival, fail to show up or our accommodation is not what you expected & you leave you will be charged the first 2 nights + 2% credit card fee for each person booked in on the credit card provided. Any Additional Services or Sydney Activities payments would also be non refundable.
If you book through this website and choose not to select to "pay first night", "pay 50% now 50% 30 days before arrival "or "pay in full" and you cancel more than 48 hours of arrival you will not be charged any amount. We hope you will re book with us in the future and wish you all the best.
If you book through this website and choose to "pay first night" and then you cancel your accommodation you are unable to receive a refund on the first night paid per person or credit you for another time. We also have 48 hours cancellation policy on the remaining nights booked. If you agree to pay first night you must give us 48 hours notice to cancel or reduce the remaining nights. Any Additional Services or Sydney Activities payments would also be non refundable. Good communication of you wishes to us in a timely manner will avoid most dissapointments.
If you book through this website and choose to "pay 50% now 50% 30 days before arrival " and then you cancel your accommodation you are unable to receive a refund for the first 50% paid or credit you for another time. If you fail to show up, we will assume the entire booking is cancelled and we are unable to refund you any amount or credit you for another time. Any Additional Services or Sydney Activities payments would also be non refundable. Good communication of you wishes to us in a timely manner will avoid most dissapointments.
If you book through this website and choose to "pay in full" and you cancel at anytime, fail to show up or our accommodation is not what you expected we are unable to refund you any amount or credit you for another time. If you fail to show up, we assume the entire booking is cancelled and we are unable to refund you any amount or credit you for another time. Any Additional Services or Sydney Activities payments would also be non refundable. Good communication of you wishes to us in a timely manner will avoid most dissapointments.
Hostelworld bookings are always rssponded to by email. This email will explain the cancellation policy which is 7 days notice to cancel otherwise a ful balance charge will apply + 2% credit card fee.
Hostelworld Christmas & New Years bookings will be charged in full on the 1st December each year. This comes as a directive from Hostelworld & is non refundable.
Hostelbookers & VIP bookings are charged in full + 2% credit card fee once the booking is received. This amount is non refundable and nights cannot be credited for another time.
STA & Backpackers World bookings will be assumed cancelled if you fail to show up on the arrival date. We are unable to credit you for another time and you will have to pay again. Good communication of you wishes to us in a timely manner will avoid most dissapointments.

We recommend that you email us you wish to cancel.

Surfside Bondi Beach bondi@surfsidebackpackers.com.au

Surfside Coogee Beach coogee@surfsidebackpackers.com.au

If you have no access to email please call us, quoting reference number (if you have one), full name & arrival date.

Surfside Bondi Beach 02 9365 4900 (from inside Australia) +61 2 9365 4900 (from outside Australia)

Surfside Coogee Beach 02 9315 7888 (from inside Australia) +61 2 9315 7888 (from outside Australia)

If you phone in a cancellation please note date time and member of staff you are talking to. Please try call during Surfside business hours (8am to 1pm & 5pm to 8pm) as we can't process cancellations whilst in bed or asleep or whilst surfing.

Airport Shutlles

If you request an Airport Shuttle we will process the booking, debit your credit card the agreed amount email you the Airport Shuttle voucher. You must print this voucher out as it is the voucher the driver expects instead of money. If you pay the driver you will be double paying & Surfside will not refund you the money. If your plane is delayed and the last shutlle of the day leaves we are unable to refund you but will work hard to get you alternative transportation.

Early Departures

If you leave Surfside before your specified departure date you cannot receive a refund on any payments.

Security Deposits

We ask for a Security Deposit (commonly called a key deposit) from each guest.

Online Travel Conditions

Please note that prices are subject to change by the operator at any time. We update prices as available to us so we hope to provide you with the best inforamtion and prices. Always check conditions. Using your credit card to book travel through our Online Travel attracts a 2% service charge.

Terms & Conditions of Stay

I agree that I will pay Surfside backpackers the daily room rate for each day of my stay that I am in arrears & any other additional charges up until the time I advise that I have departed from my room/bed. I also agree that Surfside has the right to deny any discounts at any time. I agree to advise Surfside backpackers of any change in the numbers of persons using the room and agree to pay any charges for additional persons. I agree Surfside has the right to keep my passport/belongings until all accounts are paid by myself or those traveling with me. I agree that Surfside Backpackers cannot be responsible for any items lost or stolen during my stay. Surfside Backpackers Pty Ltd takes no responsibility for injuries/death to the undersigned of this form in respect of any activities such as surfing, body boarding, roller blading, snorkeling, body surfing or any ball sports whilst staying at Surfside Backpackers Bondi Beach. Any activities, tours or outside activities either by hire or other means is the guests responsibility for insurance. These include the above listed activities + mountain walking, hang-gliding para-sailing, sky diving, kayaking or any other external activities. Due care shall be taken in all areas of Surfside Backpackers and all guests shall abide by all of our conditions on and off this page. Note: Always swim between the flags and be aware.

I agree to pay for all damages within Surfside including damage to my room & it's contents caused by myself or those with me or those I invite in. I understand check out time is 11am (charges apply if I check out after 11am) & that Surfside does not give refunds, breakups or transfers. I understand my credit card details from paying rent or from my reservation will be used to pay overdue rents & damages for me & those reserved with me. I understand that Surfside has a no noise policy after 11pm. Failure will result in loss of deposit to be repaid & I may be asked to leave without a refund. I understand that if I smoke anywhere inside I will lose my security deposit instantly & it will have to be repaid. I understand that the fire alarm call out charge is $420 split between number of guests in the room if no one owns up. I understand that I risk eviction with no refund if I damage or break anything, smoke/prepare drugs anywhere onsite at any time. I understand that throwing up or pissing anywhere but in the toilet costs minimum $200 + cost to clean any other items. I understand that by acting like a dick/idiot/moron/cretin will most likely cause me to be asked to leave with out a refund. Please don't act like a dick!!!!
We want you enjoy your stay here at Surfside, were firm but fair & all conditions are there to keep you, us & the building safe, modern, clean, hygienic and most off all a fun and a great place to be.